What is your return policy?  30 days from date of purchase.  Store credit after 30 days.

I want you to be happy with your purchase. Returns are cheerfully accepted on most items.  You have up to 30 days to return an item for a full refund.  Returns made after 30 days will be credited with a store gift card.
  • Knitting patterns cannot be returned.
  • Books are only returnable when still wrapped in original packaging and undamaged.
  • Yarn that has been wound from the original skein into a center pull ball is non-returnable.
  • No Odors, please!  If you smoke or otherwise have scent or air fresheners, be aware that the odor can cling to textiles - I cannot accept any yarn that has a smell. 
  • No Febreeze, please!  Please do not apply any air fresheners to the textiles in an attempt to remove odors - Chemical fresheners only add a layer of fragrance.
  • No Pet Fur, please!  
  • Customized items are non-returnable.
To qualify for a return the item must be in identical condition as sold and re-saleable.   Some examples: No pet fur or lint, yarns must be in original packaging (skeins or balls) with labels, books must be unread. 
Please note, if a returned textile has scent or pet fur I cannot accept the return.  In this event you will be contacted and have the option of having the yarn shipped back to you at your expense.

For your convenience I can have my shipping service email you a ship label, US orders only.  Cost of label will be deducted from your refund.
Items lost through the USPS or other shipper are your responsibility.   Please take this into account when sending returns. 
Please make sure to contact me before sending a return.  Why?  This way I can look out for your package and process your refund quickly.

 

Address for return shipments:
Red Beauty Textiles
3003 W 11th Ave
Suite 182
Eugene, OR 97402

 

Note that international orders returned due to non-collection of taxes (entry fees, customs, GST, VAT, etc.) will have postage costs deducted from refund, even if original shipment qualified for Free Shipping option.