What is your return policy? 30 days from date of purchase. Store credit after 30 days.
- Knitting patterns cannot be returned.
- Books are only returnable when still wrapped in original packaging and undamaged.
- Yarn that has been wound from the original skein into a center pull ball is non-returnable.
- No Odors, please! If you smoke or otherwise have scent or air fresheners, be aware that the odor can cling to textiles - I cannot accept any yarn that has a smell.
- No Febreeze, please! Please do not apply any air fresheners to the textiles in an attempt to remove odors - Chemical fresheners only add a layer of fragrance.
- No Pet Fur, please!
- Customized items are non-returnable.
For your convenience I can have my shipping service email you a ship label, US orders only. Cost of label will be deducted from your refund.
Items lost through the USPS or other shipper are your responsibility. Please take this into account when sending returns.
Note that international orders returned due to non-collection of taxes (entry fees, customs, GST, VAT, etc.) will have postage costs deducted from refund, even if original shipment qualified for Free Shipping option.